When the payment is complete, you will receive an email containing order information and an email confirming successful payment. If the email confirming successful payment is not in your email box, it may signify that: ⬝ your bank is currently processing the transaction; ⬝ the funds in your account are not sufficient to complete the purchase; ⬝ the email went to spam folder. If the payment is successfully completed, files will be generated and sent to the email address that was used for registration within the 24 hours since the purchase completion on a week day.

For a full or partial refund you need to contact the store. The money will be automatically returned to your card within 2-3 days. The exact period for refunding depends on the prescription of the order and on the bank that issued your card (the maximum refund period cannot exceed 30 days).

The time frame for getting a refund. It is possible to get a refund into your account until the moment you receive animation or show files. If you are not satisfied with the product quality after receiving animation or show, you can get in touch with us via Contact us form on the website or via email store@dreamlaser.ru. We will contact you within 24 hours to deal with the situation at hand. How to get a refund. To get a refund, use the Contact us form or send an email to store@dreamlaser.ru

While placing an order all the items are provided for one controller. There is a 50% discount for the purchase of previously bought items for a different controller. To activate the discount you need to: ⬝ log into the account which was used to place the order; ⬝ go to the profile page by clicking on your name in the top right corner; ⬝ go to the order page and click on "Order for a different controller" You will be redirected to the checkout page. Fill in all the boxes and click on "Pay"